I don't need to reiterate how the technology that Lync brings to the table can have an impact on our work lives. Never have I appreciated this more than when I found out how through Lync I had been a small part in helping two hearing impaired users that work with one of my customers.
The first of these experiences was finding out that a lady was now able to lip read using video on Lync. We had just given webcams and headsets to an entire business unit that this lady was part of as a pilot and this was part of the feedback that we recieved. Needless to say I was pretty happy to be part of that.
The second was a little more challening to get sorted but equally rewarding. I learnt that in Australia we have a National Relay Service (http://www.relayservice.com.au/). These guys are worth their weight in gold. Basically they have a feature where someone can use MSN Messenger or Yahoo to communitate à la TTY, without needing any specialised hardware. Only problem was that MSN Messenger is frowned upon by this corporate, so we were asked how we could get this to work with Lync.
We were able to enable PIC and then have the user add the contact nrsiprelay(iprelay.com.au)@msn.com. After some help from the National Relay Service Helpdesk our user was in business and able to make calls.
So for Matt's 5 cents:
When discussing Lync with your customers, don't forget to mention that it is possible enable services such as these. You never know how much impact it could have.
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